Solutions for projector image problems

Written by
  • Shelagh M.
  • 10 years ago

If you’re having trouble with your projector image try these suggestions before contacting a service technician.

Problem: No projector image on screen

  • Check all the cables and power connections to make sure they are correctly and securely connected.
  • Check the connector pins are not crooked or broken.
  • Check your projector lamp. If you recently installed a new projector lamp you may have loose connections.
  • Have you removed the lens cap?
  • Is the projector is switched on?
  • Check that the projector’s hide feature is turned off.

Problem: Partial, scrolling or incorrectly displayed projector image


    • Trying using the resync or digital reset button.
    • Correct the keystone effect on you screen. Learn more about keystone and distorted images.
    • If connected to a PC: Verify your resolution is less than or equal to 800 x 600. Follow the steps outlined below to reset the resolution.
    • If you are using a Notebook PC: Switch the PC display to “external display only” or “CRT only” mode.
    • If you are having difficulty in changing resolutions or your monitor freezes, restart both the projector and computer.
    • Check that your aspect ratio is correct for the projector and screen being used.

Problem: Projector image is out of focus


      • Use the Focus Ring on the projector lens to change the projector image.
      • Make sure the projection screen is between the required distances from the projector. Learn more about the importance of correct aspect ratio.

Problem: Outstretched DVD image

      • Many projectors automatically set DVDs to play using a 4:3 full screen default setting.
      • If the image is still outstretched, you will also need to adjust the aspect ratio by referring to the following:
      • Select 4:3 aspect ratio type on your DVD player, especially if you are playing a 16:9 DVD.
      • If your DVD player doesn’t allow you to select aspect ratio, 4:3 aspect ratio from the projector’s screen menu.

Problem: Flickering or unstable projector image

      • Use the tracking option to stabilize the image.
      • Reset the color setting on your computer’s monitor.

 Problem: Reversed projector image

      • Use the projector’s On Screen Display (OSD) to change the projection direction.

Read more about projector images:

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